Frequently Asked Questions

1.Q: What courses does our online English language school offer?

A: We offer a variety of courses tailored to different proficiency levels, including beginner, intermediate, and advanced levels. Our courses cover grammar, vocabulary, speaking, listening, reading, and writing skills.

2.Q: What technology do I need for online classes?

A: All you need is a reliable internet connection, a computer or device with audio and video capabilities, and access to a web browser.

3.Q:Can I access course materials after the course has ended?

A: Yes, the materials will be sent to you before each lesson, so you can access it all the time.

4.Q: How are assessments conducted in online courses?

A: Assessments may include quizzes, assignments, and participation in discussion forums. Some courses also have periodic tests and a final assessment to gauge your progress.

5.Q: Do you offer specialized courses, such as business English or exam preparation?

A: Yes, we offer specialized courses to meet specific needs, including business English, exam preparation (e.g., TOEFL, IELTS), and other targeted language skills. Check our course catalog for more details.

6.Q: Can I upgrade to a more advanced course if I find the current one too easy?

A: Certainly! We provide options for course upgrades to accommodate your progress and evolving language skills. You can discuss this with your instructor or contact our support team for assistance.

7.Q: How do I access support for non-course-related inquiries?

A: For non-course-related inquiries, you can contact our general support team through the contact information provided on our website. They will assist you with administrative, technical, or other non-academic matters.

8.Q: Are there any discounts or promotions available for course fees?

A: Periodically, we run promotions and offer discounts on course fees. Keep an eye on our website or subscribe to our newsletter to stay informed about any ongoing discounts or special offers.

9.Q: At what times and locations do we conduct our teaching sessions? What kinds of appointments can I schedule?

A: Given that our school operates as a globally accessible system, all lessons are conducted online. We utilize different platforms for these virtual sessions, and there is no requirement for you to set up an account. Instead, after your booking, you will receive an external link, which you can simply click on to participate in our classes.

10.Q: What materials are necessary for purchase?

A: Our school supplies all the required course materials throughout the duration of the course.

11.Q: Do you provide company/business lessons?

A: Certainly, feel free to request a quotation.

12.Q: Can I cancel a lesson?

A: Each student is required to complete a placement test before the actual lessons. This test, lasting approximately 30 minutes, helps assess your current knowledge level. Following the test, you will receive your results, and we will recommend a suitable starting level for your English course.

Before your main courses, we offer a complimentary trial lesson, lasting 30 minutes. The purpose is to ascertain your proficiency level, provide administrative details, address any questions you may have, and foster an introductory connection. This meeting is arranged in advance and does not incur any charges.

If we decide to proceed with the collaboration, you will be requested to fill out and sign the Contract of Services. This contract includes essential information regarding the fundamental agreements between clients and the teacher, cancellation policies, specifics about each type of ongoing lesson, and the terms and conditions.

13.Q: What level of flexibility do we offer with appointments?

A: Flexibility is a fundamental principle of our school. Nevertheless, as we cater to both local and international students, it is imperative to plan lessons in advance for the current week. Due to potential differences in time zones, we need to schedule a class at least one day in advance.

14.Q: What are the payment options available?

A: Payments can be made via bank transfer using various banking systems. It is required that payments be made in major currencies(Euro, USD, £, etc). Classes must be paid in advance, with a minimum requirement of one payment at a time.

15.Q: What English proficiency level is required to register in a course?

A: Our courses commence from the absolute beginner level.